Our Cloud Telephony Solutions
RSoft has designed uniting the features more than a Cloud Telephony. With this, uphold and track the functionalities of all the employees of every department of an Organization in 360-degree angle. It automates the complete communication of all employee roles of an Organisation as we have given high probability to integrate tools such as Web Chat, Ticketing, HRM, CRM Apps, SMS and Email etc.
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A User-Friendly Dashboard That Has Diverse Smart Features For Intelligent Monitoring
A dashboard should be wise and that's what you get with RSoft Cloud Telephony. You can easily monitor live agents and check the campaign status and ongoing activities across various departments. Our dashboard features an easy and intuitive menu, so you don't need any training. Once installed, you are immediately good to go.
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Ensure A Stable and Efficient Communication Between Your Customers and Your Business.
What Is Cloud Telephony?
Cloud telephony is the technology that moves your business phone system to the cloud.
Empowering Businesses With Power-Packed Features
Call Recording
Record all the business calls are received. Use the recordings to improve the quality of your service or for future reference.
Smart Call Routing
Route calls to specific departments intelligently so that your customers have a flawless call experience.
IVR Solution
Smart IVR Solution interacts with customers and re-route calls intelligently to the required departments.
SMS Alerts
Customized SMS alerts for call end SMS. Lets you reach customers even after the call has finished.
Welcome Greeting
Greet your callers with a message when they call your help desk. Customize the greeting for new caller or an existing caller.
In Call Transfer
Lets your agents transfer call to a different department while being in a call. It helps solve customer queries more effectively
CRM Integration
Integrate with any of your existing CRM for a fluent experience in handling your calls and managing your business.
Agent Scheduling
Schedule the call routing over IVR to agents based on their roster availability for days and shift timing
Live Call Tracking
It showing all the calls running at a certain time so that you can track & manage your free and busy agents.
Parallel Ringing
Let all your agents receive calls parallely. Agent whosoever is free can get in touch with the customer and never miss a lead.
Voicemail
Let customers leave a voicemail when your agents are unavailable to receive calls during non office hours or holidays
Set Business Timings
Receive Calls only in your business hours and working days, take Voicemails on rest of the days so that no lead is missed.
Why Choose RSoft Cloud Communication
Customer Testimonials
The team has been very good when it comes to timely delivery and understanding of the requirement.
RSoft is a professional team and executes projects well and we are very comfortable with them.
RSoft understand the client's requirements and goes to length to meet their objectives.