Updated On: 10th January 2018.
Effective Date: 10th February 2018
RSoft Technologies Privacy Policy
This privacy policy has been compiled to better serve those who are concerned with how their ‘Personally Identifiable Information’ (PII) is being used online. PII, as described in privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.
What information do we collect from the people
- We are gathering Contact list and image to search the records in crm. For example if a customer calls in his mobile, the app will fetch the customer name, last spoken data and source of the customer will be populated to the user. So that, the user can talk to the customer with more personal know about. This information will be helpful for the user as they talk to lot of customers every day and don’t remember what they spoke last time.
- When you request additional information or register on RSoft's Web sites, the Company will ask you to provide basic contact information
- When you purchase RSoft's applications or services (the “Services”), the Company will ask you to provide billing information
- We are gathering Contact list and image to search the records in crm. For example if a customer calls in his mobile, the app will fetch the customer name, last spoken data and source of the customer will be populated to the user. So that, the user can talk to the customer with more personal know about. This information will be helpful for the user as they talk to lot of customers every day and don’t remember what they spoke last time.
What information do we collect from the RSoft App
We are gathering Contact list and image to search the records in crm. For example if a customer calls in his mobile, the app will fetch the customer name, last spoken data and source of the customer will be populated to the user. So that, the user can talk to the customer with more personal know about. This information will be helpful for the user as they talk to lot of customers every day and don’t remember what they spoke last time.
We are also seeking the contact list and image permission so that we can fetch the call records and create as a new lead in the CRM. If this permission is not given the user has to manually enter all the following details like.
We are giving user easy way to create leads from their call logs. As most of the new customers customer call their mobiles seeing a google advertisement or website.
RSoft App Needs the following permissions to automatically convert your call logs in to leads. If you agree to provide the access Click Continue or Else Click Cancel
We are making the users aware about the permissions we need for RSoft in the following areas.
1. Website Privacy Policy (During purchase of our CRM Licenses)
2. Installing the application in the mobile
3. Third Pop Designed now specifically to make user aware about the permission and usag
How do we use your information?
- RSoft uses information collected to provide you with the Services you request.
- RSoft may use information collected to improve the Company’s Web sites and Services.
- Unless described in the full Privacy Statement, RSoft does not share, sell, rent, or trade personally identifiable information with third parties for their promotional purposes.
Customer Data
- Customers of RSoft may electronically submit data or information to the Company’s Services (“Customer Data”).
- RSoft will not review, share, distribute, or reference any such Customer Data except as provided in RSoft’s Master Subscription Agreement, or as may be required by law. In accordance with RSoft's Master Subscription Agreement, RSoft may access Customer Data only for the purposes of providing the services, preventing or addressing service or technical problems, at a Customer’s request in connection with customer support matters, or as may be required by law.
Do we use ‘cookies’?
Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.
We use cookies to:
- Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.
- You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browser is a little different, look at your browser’s Help Menu to learn the correct way to modify your cookies.
- If you turn cookies off, some features will be disabled. It won’t affect the user’s experience that make your site experience more efficient and may not function properly.
- However, you will still be able to place orders.
Third-party disclosure
We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when it’s release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property or safety.
However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Third-party links
We do not include or offer third-party products or services on our website.
Opt-out Preferences
The Company will use the email provided in the registration process in order to send a welcome email, billing and invoice information and news and updates. If you wish to subscribe to our newsletter, we will use your name and email address to send the newsletter to you. Out of respect for your privacy, you may choose to stop receiving our newsletter or marketing emails by following the unsubscribe instructions included in these emails, accessing the email preferences in your account settings page or you can contact us.
We will also send you service related email announcements on rare occasions when it is necessary to do so. For instance, if our service is temporarily suspended for maintenance, we might send you an email. You do not have an option to opt out of these emails, which are not promotional in nature.
If you choose to use our invite Teammates to our Service, we will ask you for that Teammate’s email address. We will automatically send a one-time email inviting that Teammate to use the Service. Company stores this information to validate authorized users. Invited Teammates may contact us at info@rsoft.in to request that we remove this information from our database.
Children Online Privacy Protection Act
When it comes to the collection of personal information from children under the age of 13 years old, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States’ consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online.
We do not specifically market to children under the age of 13 years old.
Fair Information Practices
The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.
CAN SPAM Act
The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.
How to contact us
For more information about RSoft information practices, please view the Company’s full Privacy Statement. Questions regarding rsoft.in Privacy Statement or information practices should be directed here or by mail:
RSoft Technologies
#7, MS Garden, 1st Cross Street,
Pattabiram, Chennai - 600 072.
Email: info@rsoft.in