Ticket Management System?
Customers and potential prospects reach customer service representatives to discuss and resolve queries through multiple channels of communication. Each incoming conversation is registered as a ticket to streamline the process of customer support service. Raise tickets, track progress, resolve issues, and close tickets effortlessly with our robust helpdesk ticketing system software.
Managing a large number of tickets can be hard and tedious, a smart ticket management system does just that. It consolidates tickets from various sources, integrates multiple communication channels and classifies them into categories of priority so that agents can strategize and work accordingly.
Make it easy to manage customer interaction
This could be beginning of a beautiful relationship.
6 Benefits of Using IT Ticketing Software
Everything is centralized in one place
No more sorting through spreadsheets and email inboxes to figure out what issues are outstanding and where they are in the resolution process.
Automate tasks to improve productivity
Ticket categorization & prioritization, ticket routing, notifications & ticket status, support agents will be able to spend more time resolving the actual support issues.
Better customer experience
Consistency & transparency of agent assisted along with self-service information, FAQs & troubleshooting improve requestors’ perceptions of the support.
Enables prioritization of work
Enables requests to be prioritized instead of being handled in order they received. Ensures that most imp. issues to the business receive the most attention.
Drives staff accountability
IT ticketing software provides managers a view into their employees work which can help illuminate staff development opportunities.
Built in tracking and reporting
It can help drive resourcing decisions, process improvement initiatives and enable the tuning of support processes to increase customer satisfaction.
Ticket Management Features
This ticketing system can be used by any companies including service management, house keeping, water purifier companies, Ac service companies, etc.
With this feature, you can configure timers to measure the time your tickets spend in various states. Then, SLAs and escalation rules can be set up or modified based on your real-world performance rather than ill-fitting industry standards.
- AMC Management
- Record all call & convert as tickets
- iOS and Android Mobile App Ticketing
- Feedback Rating for Good to Great Service
- Convert emails to tickets.
- Seamless Integrations
- Customer Portal Ticketing
- Dynamic Timers As per your SOP
What Our Customers Saying
We grew up with RSoft, We started with just 3 staff and in a few years we have 5 branches and 50+ employees using RSoft ticketing management system. RSoft handles our entire business smoothly and keeping our customers in mind
RSoft Handles our 60+ Service Engineers Daily schedule, customer issue & align exactly as per our SOP. We are able to handle our customers issues seamless based on priority & without forgetting anyone. Now our clients are happy and so our staff without having much pressure like before.
Trusted By 3000+ Customers World Wide
Some of our featured customers who are happily growing their business with RSoft
